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Airline Passenger Officer
Alternative Titles:
Customer Service Agent, Customer Service Officer
Airline passenger officers assist airline passengers
between flights with boarding and flight procedures, locating
luggage, giving directions and chaperoning unaccompanied
children in transit.
An airline passenger officer may perform the following
tasks:
- issue and check tickets and travel documents, check in
passengers for their flight and allocate seats
- check baggage for size and weight
- direct passengers to immigration and/or departure gates
- attend to passengers who are flying standby
- provide information on flight arrival and departure
times and give messages to arriving and departing passengers
- direct passengers to luggage areas and report lost
luggage
- handle passengers requiring special assistance, such as
VIPs, disabled passengers, parents with infants and younger
passengers travelling alone.
Airline passenger operators have to work shifts which may
include weekends, public holidays and nights. Uniforms are
provided.
Required Skills - Airline Passenger Officer
- excellent communication and interpersonal skills
- display alertness and common sense
- enjoy working with people
- neat appearance
- pleasant personality
- able to work under pressure in peak periods
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