Airline Services Operator
Alternative Titles:
Baggage Handler, Cabin Attendant
Airline services operators transfer items between airport
buildings and the aircraft.
Airline services operators may work in one of the following
areas of an airline's operations:
Flight Service - where they may:
- load and unload food, drink, cutlery and other equipment
for in-flight refreshment of passengers and crew. They are
classified by Qantas as cabin attendants if performing these
duties.
Loading - where they may:
- transport baggage, cases and cargo around an airport
- load and unload all passenger baggage and freight
(animals, perishables) on and off planes and helicopters
- use a motorised luggage cart, scissor-lift truck or
forklift truck to carry baggage on the airport road system
- operate and place mobile stairs to enable passengers to
board or leave an aircraft.
- unload and load any baggage and freight that needs to
make a connecting flight
- read luggage labels and follow lists to make sure
baggage goes to the right place
- check for any priority baggage and assign all baggage to
the correct baggage carousel.
Airline services operators have to work shifts which may
include weekends, public holidays and nights. Temporary jobs
during busy seasons are often available. Earmuffs are worn due
to noise from the aircraft engines. Applicants need to
undertake a hearing test and a full medical examination before
commencing work.
Required Skills - Airline Services Operator
- display alertness and common sense
- enjoy practical work and working with people
- physically fit
- good communication skills
- good visualisation skills with the ability to understand
diagrams demonstrating the layout of an airport
- sound literacy skills to understand loading instructions
- sound numeracy skills for interpreting weight
specifications
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