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Car Rental Officer
Alternative Titles:
Rental Service Officer, Vehicle Rental Consultant
Car rental officers collect and deliver cars to customers,
deal with rental enquiries, bookings and telephone calls, and
carry out clerical work.
A car rental officer may perform the following tasks:
- receive enquiries from the public either in person or by
telephone, take bookings and inform customers of the rental
rates charged
- book customers by entering details into a computer or
onto the appropriate form, including the type of car, the
rental period and the journey planned
- check customers' identification and driver's licences,
draw up rental contracts and process payments using a
computer system
- arrange for cars to be ready for customers at the rental
office or delivered to customers' hotels or places of
business
- explain the controls of the rental cars to customers and
provide them with directions and tourist information when
necessary
- check returned cars to note kilometres travelled and for
any damage, enter details on computer and present customers'
final accounts
- receive payment if necessary and/or return customers'
prepayment
- note any car problems encountered by customers and
follow up with appropriate action
- process overdue vehicles and collect additional payment
- arrange for cars to be cleaned and refuelled, ready for
the next customer
- collate all transactions into a daily report and balance
cash and till.
Car rental officers are usually required to work shifts,
including weekends, especially at airports. At peak times they
are required to work quickly and efficiently under stressful
conditions. They have a considerable amount of contact with
the public. Uniforms are often provided.
Required Skills - Car Rental Officer
- customer focus and good communication skills
- able to work under pressure and with minimum supervision
- able to demonstrate initiative, good judgment and
problem-solving skills
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