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Clerk
Alternative Titles:
Administrative Assistant
Clerks perform a range of administrative tasks in an
organisation.
Clerks may perform the following tasks:
- sort and distribute incoming mail to areas and staff
within the organisation, and dispatch outgoing mail
- write business letters, reports or office memoranda
using word-processing equipment
- answer telephone enquiries from customers, attend to
visitors and assist other staff in the organisation with
their enquiries
- operate a range of office machines such as photocopiers,
computers and facsimile machines
- file papers and documents so that they can be easily
found when needed
- undertake other duties such as banking, credit control
or payroll functions.
Clerks may be required to carry out numerous tasks in a
small office, or to concentrate on just one or two specific
tasks in a larger office.
Clerks usually work indoors, and may work alone or in a
team situation with other clerks, professional and technical
staff and tradespeople. Experienced clerks may undertake more
complex tasks and responsibilities.
People employed under state or territory clerical
employees' awards are classified according to the level of
skill and competency that they are required to exercise.
Required Skills - Clerk
- able to work methodically, accurately and neatly
- good oral and written communication skills
- able to work as part of a team
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