Information Technology Manager
Information technology (IT) managers plan, administer and
review the acquisition, development, maintenance and use of
computer and telecommunications systems within organisations.
The IT manager is often the most senior person in the IT
department and in large organisations may be called the IT
Director or Chief Information Officer.
IT managers may perform, manage or oversee the following
tasks:
- work out current and future IT needs by consulting with
people at all levels about the current work systems and
deciding how improvements could be made
- analyse the information needs of an organisation and
develop technological solutions to satisfy those needs
- prepare or direct IT policy and plan strategy
development
- direct activities to select and install major IT
facilities
- oversee the provision of training for users and clients
- direct the integration of IT operations, computer
hardware, operating systems, communications, software
applications and data processing
- work out priorities for systems developments,
maintenance and operations
- control the security aspects of IT systems
- provide advice to other senior managers and boards on IT
issues and planning.
Depending on the size and complexity of an organisation's
IT function, there may be an opportunity for some role
specialisation.
An IT manager may specialise as an:
Information Technology Security Manager who looks at
the security of IT systems, including such aspects as password
protection, data access trails, encryption and theft. Security
managers may also be involved in contingency planning and risk
management analysis.
Knowledge Manager who works to make sure that an
organisation's staff are up to date with recent developments
and thinking.
Quality Manager (IT) who is responsible for
preparing guidelines and evaluating IT systems against
Australian or international standards and performance
criteria. Some quality managers may supervise the work of
quality assurance audit teams.
Support Manager (IT) and staff who are involved in
providing day-to-day product or system support to clients and
users via such advisory services as help desks.
Systems/Operations Manager who oversees planning and
implementation of new or modified systems within the
organisation's overall IT framework.
Required Skills - Information Technology Manager
- aptitude for leadership
- able to influence peers, clients and suppliers
- able to explain complex concepts clearly
- able to work out and address clients' needs
- able to accept a significant level of responsibility and
accountability
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