Information Technology Support Technician
Alternative Titles:
Computing Support Technician
Information technology (IT) support technicians provide
technical advice and support to help people effectively use
computer software and hardware.
The tasks within these support roles will vary with the IT
facilities and the nature of the organisation, and might
include:
- identifying the hardware and software needed to provide
solutions to problems
- assisting in the customisation and adaptation of
existing programs to meet users' requirements
- providing telephone, face-to-face and online support to
customers
- installing and downloading appropriate software
- connecting users to networks and providing initial
training in facilities and applications
- talking with vendors and programmers
- providing information relating to customers' hardware
and software purchasing decisions
- making sure users can use the equipment, by providing
personal tuition and self-help instructions
- undertaking housekeeping and reporting functions for the
area of responsibility.
An information technology support technician may specialise
as a:
Help Desk Operator who is generally involved in the
provision of telephone, system or Internet support to users of
particular IT products.
Internet Services and Support Person who provides
assistance and technical support to users of the Internet and
associated computer hardware and software.
Network Support Person who assists users who are
connected to in-house networks such as local area networks, to
larger distributed mainframe systems and to the Internet.
Personal Computer (PC) User Support Person who
assists staff using personal computing technology.
Required Skills - Information Technology Support Technician
- strong client focus and genuine desire to assist
- analytical skills
- persistence
- good communication skills
- able to work as part of a team
- patient and tolerant
- technical aptitude
- methodical and disciplined approach to problem solving
Similar Jobs - Information Technology Support Technician
Find work - Information Technology Support Technician
Job Search - Information Technology Support Technician
|
