Luggage Porter
Alternative Titles:
Doorperson
Luggage porters carry luggage for guests in hotels and
passengers in transport terminals, show them to their rooms,
berths or cabins, and provide other guest services.
A luggage porter may perform the following tasks:
- take baggage, tag it and give identification slips to
guests or passengers
- load or unload luggage and take it to the receiving area
- carry luggage and show incoming guests to rooms
- explain details of hotel room services and facilities to
guests as they arrive
- carry the luggage of departing guests to cars, buses or
taxis
- talk with transport carriers to make travel arrangements
and retrieve lost luggage
- page guests and run errands
- park guests' vehicles.
With further experience you may be promoted to:
Hotel Concierge who organises and books tours,
transport and entertainment for guests, and provides them with
information on the local area. A concierge also assists guests
and staff with safety and emergency procedures.
Required Skills - Luggage Porter
- interested in working with people
- well-presented, alert and perceptive
- interpersonal skills
- physically fit
- good communication skills
- good knowledge of the local area
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