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Receptionist
Receptionists greet people and attend to enquiries made by
phone or in person.
Receptionists may perform the following tasks:
- greet personal and telephone callers and find out the
nature of their enquiry
- provide information to assist clients or refer them to
appropriate contacts, either in the organisation or
elsewhere
- arrange appointments for callers or for people working
in the organisation and keep records of these
- carry out word processing, filing, mail-outs,
bookkeeping and banking as required: in some cases,
receptionists send out accounts, receive payments and order
stationery and office supplies
- open and deal with incoming mail, and organise outgoing
and posting mail
- if working in hotels or motels, make reservations, check
guests into and out of the hotel, give information on
facilities available and advise visitors about places of
interest
- if working in surgeries, salons or similar places,
organise bookings, deal with changes in schedules, present
accounts after treatment and handle money
- in sales areas, assist in the promotion of products and
give prices and details to customers.
Although the range of tasks varies depending on the place
of work, the clerical skills involved are similar. Many
positions require keyboard and computer skills.
Receptionists are expected to be able to present an
appropriate image for the organisation and deal competently
with the people and problems they encounter. In some areas,
such as the hospitality industry, they may be required to work
outside normal hours including weekends and evenings.
Required Skills - Receptionist
- good communication skills
- able to work accurately and neatly
- good organisational skills
- able to work without supervision
- good presentation and a pleasant manner
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