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Retail Manager
Retail managers plan and coordinate the operations of
retail outlets, including small, independently-owned specialty
shops, fast food restaurants, chain store outlets,
supermarkets or department stores.
Retail managers may perform the following tasks:
- supervise the recruitment, training, conduct and work of
staff
- make sure staff are taught correct sales procedures and
have a good knowledge of the products they sell
- maintain a high level of customer service by making sure
that service standards are high and that complaints from
customers about products or staff are quickly resolved
- advise staff of new lines of stock and any changes to
the prices of stock
- draw up staff rosters
- determine the layout of fittings and merchandise so that
stock is presented as attractively as possible
- monitor stock levels and place orders, as appropriate,
with the head office, the company warehouse or with
suppliers when stocks begin to run low
- coordinate and conduct stocktakes - check and list all
merchandise and asset items, such as cash registers, office
computers and furniture
- keep and analyse records of sales figures and financial
transactions, which include cash, cheque and credit card
transactions
- implement and oversee security procedures for stock and
cash in the store or department
- determine the price of stock, including old stock, which
has been reduced to clear
- in some cases, take direct responsibility for the
profitability of the store by making sure that the outlet
achieves its target number of sales and that wage costs are
kept within budget allocations.
Retail managers often work under pressure and may work long
hours, including late at night and on weekends.
Required Skills - Retail Manager
- enjoy clerical and administrative activities
- good communication skills
- good organisational skills
- good leadership skills
- self-motivation
- enjoy working with people
- team development skills
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