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Transport Services Officer
Alternative Titles:
Customer Service Assistant, Customer Services and Security Officer, Passenger Service Assistant, Transit Service Officer
Transport services officers assist the public in their use
of passenger transport services, maintain orderly conduct by
passengers, patrol public transport to make sure of safety and
security on transport networks, and inspect fare tickets.
A transport services officer may perform the following
tasks:
- travel on trains, buses, trams and ferries and attend
stations to make sure that customer service and safety
standards are met and vandalism is prevented
- participate in mobile patrols and attend to emergency
operational and security requirements
- check passenger behaviour and take appropriate action
- provide travel information to passengers as required
- provide physical assistance to passengers with
disabilities
- carry out ticket inspections to make sure of the payment
of fares and issue infringement notices as necessary
- develop community liaison with groups who use the
passenger transport service
- carry out any other duties as required, e.g. submission
of damage reports.
Shiftwork, weekend work, additional shifts during peak
periods and travel are usual working conditions of this
occupation.
Required Skills - Transport Services Officer
- good communication skills
- initiative
- able to stay calm in difficult situations
- maturity and able to deal politely with the public
- physical capacity to cope with patrolling and
intervening in potentially violent situations
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