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Welfare Worker
Alternative Titles:
Community Worker
Welfare workers work with individuals, families, groups and
communities in order to improve quality of life by empowering,
educating and supporting people and by helping them to change
their social environment.
Welfare workers may perform the following tasks:
- provide support while exploring alternatives with
clients who experience difficulties such as marital
problems, unemployment, illness or drug abuse
- arrange for clients to be referred to appropriate
specialist professionals or community agencies
- work with long-term problems to bring about
client-directed change
- assess risks and provide intensive short-term crisis
counselling for victims of domestic violence or child abuse
- help to establish or administer a neighbourhood house or
community group, such as parents of infants who suffer cot
death
- evaluate data and write reports, including submissions
requesting funding for continuing programs and new projects
- advocate (act) on behalf of clients who have a grievance
against an organisation or government department
- arrange and evaluate support services, such as
meals-on-wheels delivery to elderly people living alone, or
people with disabilities recently relocated from
institutions into the community
- recruit, train and coordinate volunteer staff
- assist community groups to identify and implement
strategies to deal with local issues.
Welfare workers deal with problems which may include
emotional, social and financial difficulties.
Welfare workers may work in specialised areas, such as with
families, adolescents, people with substance abuse issues,
homeless people, people with disabilities, people escaping
domestic violence, victims of crime and criminals.
Welfare workers work individually or as part of a team.
They may work in an office setting, visit clients in their
homes and attend evening community meetings.
Required Skills - Welfare Worker
- able to communicate effectively with a wide range of
people
- have a non-judgmental attitude
- good planning and organisational skills
- initiative
- sense of responsibility
- able to deal with conflict in stressful situations
- commitment to human rights and social justice
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